Southwest Airlines Blog
Filed in archive News by Melissa Petri on April 28, 2006

It's a great initiative for an airline to show what is behind the scenes. Perhaps, people (customers in particular -- whether satisfied or not) will get a better understanding of why things are the way they are. And, in return, maybe Southwest will consider what the readers/passengers are saying regarding improvements in service on this blog.
I am not surprised, though, that Southwest started a blog. It looks a lot like a follow-up of the book "Nuts
! Southwest Airlines' Crazy Recipe for Business and Personal Success".Permalink: Southwest Airlines Blog
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