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by Melissa Petri on April 29, 2006

It's a great initiative for an airline to show what is behind the scenes. Perhaps, people (customers in particular -- whether satisfied or not) will get a better understanding of why things are the way they are. And, in return, maybe Southwest will consider what the readers/passengers are saying regarding improvements in service on this blog.
I am not surprised, though, that Southwest started a blog. It looks a lot like a follow-up of the book "Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success".
Permalink: Southwest Airlines Blog
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/21009
Mr Wong
Vote for Southwest Airlines Blog:
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Rating: 8.00 out of 1 vote(s) cast.
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Response from:
Ray
(12/31/08 5:28am)
Anybody else having problems getting to southwest.com? Judging from the inconsistent DNS entries out there I'm guessing they moved their servers today.
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